Q: Are you factory or trading company?
A: We are factory, located in Surabaya City, Indonesia, specialized in plastic chair manufacture. However, we also caters to demand for wooden furniture made from solid wood and the combination of plastic, metal and wooden furniture.
Q: Can I visit your factory?
A: Sure, we happily welcome your visit. Please contact us so we can arrange the time and make some arrangement for your stay.
Q: Do you provide free samples?
A: Yes, we provide free samples but do not pay for delivery cost.
Q: How long is your delivery time?
A: About 2-4 weeks, depends on the stock and the quantity of your order.
Q: Can you do OEM?
A: For plastic furniture, we can only provide products from our design. But for colors and sticker logo, all can be customized. As for wooden furniture, we can provide any chair as per your request and design.
Q: What is you MOQ?
A: Our MOQ is based on the maximum quantity for 20 FT container. As our products varies in design, dimension and types of packing (stackable and not), the MOQ may varied from one type to another.
Q: Is the price negotiable?
A: Yes, our prices are absolutely negotiable, based on the quantity and terms of payment. We surely may consider discounts for multiple container load of mixed goods or placement for bulk orders. Please contact with our sales and get the catalog for your reference!
Q: What is your terms of payment?
A: For new customer, we accept payment in Sight LC.
Q: What if there is quality problem after receiving the goods?
A: No need to worry, send us the picture and our QC will do some analysis and give you the solution. If necessary, we will send the broken or missing parts as soon as possible.
If you have other questions, feel free to contact us, we will get back to you shortly.